Privacy Policy

Lotus Heart Living is committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website www.lotusheartliving.com, subscribe to our communications, or use our services.
By accessing our website or engaging with our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

A. Information You Provide Directly

• Contact details such as your name, email address, phone number, or mailing address
• Information provided through forms (newsletter sign-up, contact, booking)
• Payment or billing details processed securely through a third-party provider - Vibly 
• Information shared in communication with us, including feedback or testimonials

B. Information Collected Automatically

• IP address, browser type, device type, and operating system
• Referring website or link
• Pages visited, time spent on the site, and navigation patterns
• Cookies, pixels, and similar technologies (see Section 4 below)

C. Sensitive Information

We generally do not request sensitive personal information (such as health, race, religion, or financial account numbers). If you voluntarily provide such information, you consent to our processing of it in accordance with this Privacy Policy.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service delivery: To provide and personalize coaching sessions, programs, events, and related offerings
• Communication: To respond to inquiries, send confirmations, updates, newsletters, and promotional messages (only if you have opted in)
• Business operations: To analyze usage trends, improve website performance, and enhance our services
• Marketing: To provide tailored content, offers, and event announcements
• Legal compliance: To meet obligations under U.S. laws and respond to lawful requests

3. How We Share Your Information

We respect your privacy and will never sell your personal information. We may share information in the following limited circumstances:

• Service providers: With trusted vendors who help us operate our website, manage payments, deliver email communications, or provide analytics
• Legal compliance: When required by law, court order, or government regulation, or when necessary to protect our legal rights and safety
• Business transfers: In the event of a merger, reorganization, or transfer of assets, your information may be transferred as part of the business assets

All third-party service providers are only permitted to use your information to perform services on our behalf and are contractually required to safeguard your data.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies allow us to:

• Ensure essential website functionality
• Track analytics such as page views and traffic patterns
• Personalize your experience and deliver relevant content

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect site performance or functionality.

5. Data Security

We implement reasonable physical, technical, and administrative safeguards to protect your personal information. While we strive to ensure the security of your data, no system or transmission over the internet can be guaranteed as 100% secure.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

7. Your Privacy Rights

Depending on your state of residence, you may have certain privacy rights under U.S. laws (including the California Consumer Privacy Act (CCPA/CPRA) if you reside in California):

• Right to know what personal information we collect, use, and share
• Right to access your personal information
• Right to request deletion of your personal information (subject to certain exceptions)
• Right to opt out of the sale or sharing of personal information (note: we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise any of these rights, please contact us at erin@lotusheartliving.com. We may verify your identity before fulfilling requests.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. The “Last Updated” date is September 18, 2025.. Any updates will be posted on this page, and significant changes may be communicated directly to you (e.g., via email).

9. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us at erin@lotusheartliving.com